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Returns and Exchanges

If you received your order and aren't satisfied with it, you are welcome to return it within 30 days of the ship date for a refund less shipping (if applicable), to the original method of payment. The merchandise must be in unused condition in original packaging (if possible) and accompanied with a receipt. Used merchandise cannot be returned. We'll send you an email as soon as your return has been received and processed. This may take 2-3 business days for the refund to post depending on the card issuing bank. 

If you wish to exchange your purchase for another product or a different size, please return the merchandise with a receipt as well as a note describing your exchange. The merchandise must be in unused condition in original packaging and returned within 30 days of the ship date. A charge of $3.66 will be applied to your credit card for return shipping. For security purposes we must have the code of your credit card in order to charge for return shipping. 

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable shipping method to guarantee successful delivery of your return. Please ship returned merchandise to: 

Rose D’oro Inc. 

556 Green Bay Road
Glencoe, IL 60022